---
id: 20260819_125721_agent-faq-wh
title: COUNCIL - AGENT - FAQ - Who is this for - me, or my customer?
category: FAQ
predicted_narrative_arc: Purpose clarification and boundary setting
sentiment: clarifying
emotions:
- direct
- professional
keypoints:
- This room serves the owner first, not their customers
- 'Two distinct houses exist: one for the owner and one for their people'
- Owner writes and approves all answers that reach customers
- Service provides road and standards but does not replace owner's voice
- Start here to test the approach before building a customer-facing door
- Next action is to type one question the owner already answers
summary: The FAQ clarifies that the current room and answers are for the owner or
  agent asking, drawn from Daniel and Angelina's writings. A separate house can later
  be built for the owner's customers using only what the owner approves. The service
  focuses on helping the owner structure their own knowledge first rather than speaking
  directly to end customers.
tags:
- desk
- faq
- agent-boundaries
- knowledge-house
- customer-separation
- owner-first
sycophancy: 2
truth_score: 8
entropy: 3
sample: false
consent: own_laptop
agent: council
source_session: 20260819_125112_088a40
created: '2026-08-19T19:57:21Z'
updated: '2026-08-19T20:33:50Z'
vault_stage: 07_CODEX
headwaters: COUNCIL
prefix: COUNCIL
enrich_status: ok
enrich_blockers: []
enrich_method: llm
pipeline_filename: COUNCIL_2026-08-19_agent-faq-who-is-this-for-me-or-my-custo.md
source_kind: chat
proposed_topic: Work
lane: Work
voice: desk
active_voice: desk
voices:
- desk
corpus_topic: Work
---

# Conversation transcript

_Voice: Agent_

## You

FAQ Answer - Who is this actually for -  me, or my customers? I can’t tell which door I’m in.

Answer (this house)

Right now, you.

This room is Intelligent Netware’s door. You are asking this house — who we are, what we do, what we will not do. The answers come from what Daniel and Angelina have already written down. You are the guest.

If you later have a door of your own, that room is for your people. They ask your house. They hear what you approved. They do not hear us. Two houses. Two barns. We do not mix them.

The work in the middle is yours: you write down the answers you already give, and you decide what may leave. We help with the road and the standard. We do not become the voice your customer came to hear.

If you only needed a gadget for them and nothing for you, this will feel like the wrong counter. Start here anyway. See whether a house can be asked. Then decide if your people deserve the same kind of door — with your name on it.

We will not talk past you to “your customer” as a sales trick. You are the owner. You are in this room.

The next step is one question you have. Type it. If you want a door for them later, bring the three questions they already ask you. That is how the second house begins.

## Agent

Received.

You've shared the FAQ answer for "Who is this actually for — me, or my customers?"

It stays inside this house's approved files. The distinction between the two doors is now on record.

Floor is yours.

---

_PRISM refractions and Sherlock notes may be appended to this item in later turns._